Aid Medical, the leading provider of orthopedic elective surgeries in Saudi Arabia, has been honored with the Best Patient Experience Award at the prestigious 2025 Saudi Customer Experience Awards. This recognition underscores Aid Medical’s unwavering commitment to delivering seamless, high-quality, and accessible medical services, particularly in the field of knee, shoulder, and hip surgeries.
The Saudi Customer Experience Awards is an annual event celebrating organizations, institutions, and individuals who demonstrate excellence in customer experience. The award recognizes industry leaders who drive innovation and set new benchmarks in patient care, aligning with the Kingdom’s Vision 2030 initiative to enhance healthcare services and accessibility.
Aid Medical was selected for this distinguished honor based on its patient-centric approach, which prioritizes affordability, accessibility, and high-quality surgical care. Through strategic partnerships with top surgeons and hospitals, Aid Medical has successfully streamlined the process for local and international tourism patients seeking elective surgeries, eliminating long wait times and financial barriers. By optimizing hospital resources and offering cost-effective solutions, Aid Medical has transformed the surgical experience for patients in need of urgent care.
“We are truly honored to be recognized for our commitment to enhancing the patient experience through the introduction of a dedicated patient relations officer, our healthcare partners, and the integration of cutting-edge technologies in surgical excellence. Our focus remains on delivering seamless medical solutions that improve our patients' quality of life, always keeping their needs at the heart of our care,” said Dr. Rashid Alballaa, CEO of Aid Medical.
Aid Medical continues to advance in surgical care, ensuring that patients receive high-quality treatment while supporting their journey to optimal, pain-free living. The clinic’s focus on excellence extends beyond advanced surgical techniques; it is committed to providing comprehensive care, from initial consultation through recovery, ensuring each patient receives the personalized and compassionate support they need throughout their healing process. This ongoing commitment to innovation and patient-centered care contributes to Aid Medical’s growing reputation in orthopedic surgery in Saudi Arabia.
